Blog Post

Xiamen Airlines, one of the major airlines in China, is known for offering excellent services to travelers flying across China and internationally. However, like any airline, there may be occasions when you need to cancel or modify your flight. Whether it’s due to an unforeseen event, personal reasons, or changes in travel plans, understanding Xiamen Airlines’ cancellation and refund policies can help make the process smoother. In this blog, we’ll guide you through everything you need to know about their cancellation and refund policies.

Xiamen Airlines Cancellation Policy

When it comes to canceling a flight, Xiamen Airlines offers various options depending on the type of ticket you purchased and the circumstances surrounding your cancellation. Here’s an overview of what you should know:

1. Ticket Types and Their Cancellation Rules

Xiamen Airlines offers both refundable and non-refundable tickets. The cancellation policy largely depends on the fare rules associated with the ticket you booked.

• Refundable Tickets: If you purchased a refundable ticket, you are typically allowed to cancel your flight without facing any penalties, but you will need to do so within the allowed timeframe (usually a few hours before the flight’s departure). Depending on the fare class, you might be eligible for a full refund or a partial refund.

• Non-refundable Tickets: If you booked a non-refundable ticket, you may not be able to get a full refund unless you are eligible for an exception (e.g., due to severe illness, family emergencies, or specific circumstances covered under the airline’s policies). In such cases, cancellation charges may apply.

2. Timing of Cancellation

• 24-Hour Cancellation Window: In many cases, airlines, including Xiamen Airlines, offer a 24-hour cancellation window for most bookings. This allows you to cancel your flight within 24 hours of booking, receiving a full refund. However, this might not apply to special discounted fares or promotional tickets.

• Beyond 24 Hours: If the 24-hour period has passed, your eligibility for a refund may depend on the type of ticket you purchased and how much time remains before the departure date.

3. Special Circumstances

If your flight is canceled or significantly delayed by the airline (due to reasons such as weather, technical issues, or other operational problems), Xiamen Airlines is obligated to offer you a rebooking option or provide a refund, depending on your preference. Always check with the airline for specific rules regarding cancellations caused by their fault.

Xiamen Airlines Refund Policy

Xiamen Airlines’ refund policy varies depending on the ticket you purchased and the reason for the refund. Here’s an overview:

1. Refund Eligibility

• Refundable Tickets: If you have a refundable ticket, you are entitled to a full or partial refund depending on the fare class and terms of the ticket. The refund will typically be processed to the original payment method.

• Non-refundable Tickets: For non-refundable tickets, the possibility of a refund depends on the specific terms of your ticket. In some cases, a partial refund may be offered if the flight is canceled by the airline. In other situations, you may be issued a travel voucher or credit for future travel instead of a cash refund.

2. How to Request a Refund

To initiate a refund, you must contact Xiamen Airlines’ customer service or visit their official website. Refund requests are typically handled through:

• Online Request: Log in to your account on the Xiamen Airlines website and request a refund through the “Manage My Booking” section.

• Customer Service: You can also contact Xiamen Airlines’ customer service center via phone or email. They will guide you through the process and provide the necessary forms for your refund request.

Make sure to have your booking reference, ticket number, and other relevant information ready when submitting your request.

3. Refund Processing Time

Refund processing times vary depending on the payment method and the type of ticket. Generally, refunds may take anywhere from a few days to several weeks to be processed, especially for credit card payments. Be sure to check the airline’s refund processing times on their official website for the most accurate information.

4. Refund for Canceled Flights by Xiamen Airlines

If Xiamen Airlines cancels your flight, you are entitled to a refund for the unused portion of your ticket. Additionally, you may be given the option to rebook on another flight or receive a travel credit. If the cancellation occurs within a short period before departure, passengers can often choose from the following options:

• Full Refund: If you do not wish to travel anymore.

• Rebooking: You may choose to rebook on another Xiamen Airlines flight without incurring extra charges.

Make sure to keep track of any communications from the airline to stay informed about your rights regarding a canceled flight.

5. Non-Refundable Ticket Refunds

For non-refundable tickets, it’s important to understand that a full refund will not be provided unless there are exceptional circumstances. In cases where a refund is not permitted, passengers may be entitled to:

• Travel Vouchers or Credits: Some non-refundable tickets may offer a travel voucher for future travel instead of a cash refund.

• Partial Refunds: If you cancel your flight and there are unused segments, the airline might provide a partial refund depending on the fare rules.

Tips for Managing Cancellations and Refunds

• Read the Terms and Conditions: Always read the fare rules when booking your flight, as they will provide detailed information about cancellations and refunds.

• Contact Customer Service Early: If you need to cancel your flight or request a refund, do so as soon as possible to avoid unnecessary penalties or complications.

• Use the 24-Hour Cancellation Window: If your travel plans change shortly after booking, take advantage of the 24-hour cancellation window to avoid cancellation fees.

• Be Aware of Additional Charges: Some cancellations may incur administrative or processing fees, especially with non-refundable tickets.

Conclusion

Xiamen Airlines’ cancellation and refund policies are relatively straightforward, but it’s always important to familiarize yourself with the specific terms tied to your ticket. Whether you have a refundable or non-refundable ticket, understanding the rules surrounding cancellations and refunds will help ensure a smoother experience. Keep in mind that flexibility varies depending on the type of ticket and the circumstances of your cancellation.

For the most up-to-date information or to handle your cancellation or refund request, always visit Xiamen Airlines’ official website or contact their customer service team directly.