Blog Post

That’s what we’re here to figure out. From connection issues to plan changes, here’s everything you need to know about getting help fast. It’s all good—Dodo’s support team is right there when you need them. The real trick is knowing when to pick up the phone. So, when should you call the Dodo contact number.

What Is the Dodo Contact Number?

Let’s start with the basics. If you want to speak to someone from Dodo, here’s the number to call:

• Use the live chat on their website
• Send an email
• Log into your Dodo account online
• Message them through Facebook

But if you’re in a hurry, calling is usually the quickest way to get things sorted.

When Should You Call the Dodo Contact Number?

Calling support isn’t fun—but sometimes, it’s the smartest move. Here are the top reasons to make that call.

Your Internet Isn’t Working

Is your connection slow? Or completely gone? If you’ve already tried restarting your modem and it’s still no good, it might be time to call.

Ring up if:

• The problem’s been going on for more than 15–30 minutes
• Your modem shows “no internet” or “offline”
• You’re not sure if it’s a local issue or a bigger outage

The tech team at Dodo can check your service and let you know what’s going on.

Billing Got Messy

Saw a charge that looks off? Payment failed? These things happen, and they’re usually easy to fix.

Call the billing support team if:

• Your invoice looks wrong
• Your card didn’t go through
• You’ve been charged more than once
• You want to update your payment method

Sorting it over the phone is faster than going back and forth by email.

You Want to Change Your Plan

Thinking about switching to a faster Dodo NBN plan? Or maybe bundling in some extras?

Call and ask if you want to:

• Upgrade your speed
• Add or remove services
• Get a better deal
• Learn about current offers

Talking to someone can help you find the right fit without guessing.

You’re Moving House

Packing up and going somewhere new? Don’t forget your internet.

You should call Dodo when:

• You want to move your service to your new address
• You’re unsure if Dodo covers your new location
• You need to book a technician
• You’re struggling with setup after the move

Doing this early can save you a lot of hassle on moving day.

Just Signed Up and Need Help

Just joined Dodo? Welcome aboard. Sometimes, getting everything going takes a little help.

Call support if:

• Your modem hasn’t shown up
• You’re stuck on the setup
• You don’t know what plugs into what

They can guide you through every step.

Your Home Phone Isn’t Working

Dodo also does VoIP phone services. If your calls won’t go through or the line sounds weird, pick up your mobile and give them a ring.

Call if:

• You can’t make or receive calls
• There’s static or echo on the line
• The VoIP won’t work even after a restart

They’ll check the settings and sort it out.

You’re Ready to Cancel

Sometimes, it’s time to switch. That’s totally fine.

Call if:

• You want to cancel your plan
• You need to return the modem
• You’re looking for final bill details
• You’re checking on early cancellation fees

They’ll help you close things out cleanly.

Tips to Make Your Call Easier

Before you dial, grab a few things. You’ll save time and skip a lot of back and forth.

Have This Info Handy:

• Your Dodo account number
• The name the account is under
• Your address
• A short summary of your issue
• A notepad and pen, just in case

Best Times to Call:

Want to avoid long wait times? Try:

• Weekday mornings around 9 to 10 AM
• Mid-week, like Tuesday to Thursday
• Avoid Mondays and lunchtime

Try Online Tools First:

Before calling, try the self-service options:

• The My Dodo account portal
• Dodo’s online help center
• FAQ sections for tech and billing

If those don’t help, then make the call.

A Quick Look at Dodo NBN Plans

Thinking about changing or upgrading? Here’s a quick peek at some of the Dodo NBN plans people like most:

Plan Name	Speed Tier	Data	Monthly Price
NBN25 Basic	25 Mbps	Unlimited	From $60
NBN50 Plus	50 Mbps	Unlimited	From $70
NBN100 Fast	100 Mbps	Unlimited	From $85

Prices can vary depending on where you live, so it’s always worth calling and checking. Dodo is known for plans that won’t break the bank, easy setup, and helpful local service. If you’re unsure which one suits your home, the Dodo team can walk you through it.

FAQs

Can I call Dodo late at night?
Nope. The phone lines close at 6 PM AEST. If you need help after that, use the online portal or send them an email.

What if my internet goes down after hours?
You won’t be able to call, but you can check their outage page or try live chat.

Will I talk to a real person?
Yes. When you call the Dodo contact number, you’ll speak with a support agent—not a robot.

Can I change my Dodo NBN plan over the phone?
Absolutely. You can call to compare options and make changes right away.

How long does it take to fix an outage?
That depends. If it’s a wide outage, they’ll usually give updates. If it’s just your line, a tech might need to check it.

Final Thoughts

Internet problems are a pain. But calling Dodo can take that stress off your plate. If you’re having trouble with your service, need help with your bill, or just want to explore different Dodo NBN plans, the fastest way to get answers is to call the Dodo contact number.