What to Do When Your Luggage Is Lost or Damaged?
Imagine spending dollars on high-quality, well-designed luggage and eventually losing or damaging it, especially when it’s from a well-known brand like Briggs & Riley. This can be a very frustrating and stressful experience for any traveller. The issue related to bags is common when going outside, whether for a business trip, vacation, or any other adventure. I know no one wants that to happen, but in case it does, you must know how to handle it properly. In this article, I have listed some essential steps to take if your luggage goes missing or is damaged. By the end of this article, you’ll know how to get out of this type of situation.
Don’t Panic. Report the Issue Immediately
The moment you get to know that your luggage is lost or damaged, immediately report the issue to the airline or transportation company. Airlines often have a designated counter for lost and found luggage. Go straight to that counter and report the issues. Also, provide the necessary details such as the luggage brand, colour, etc. In addition to that, fill out a property irregularity report, which documents the missing luggage and allows you to track its status.
Now, if your luggage is damaged, firstly, take some photographs of the damaged areas, such as the interior, exterior, or sides. Some airlines in Canada have specific procedures in place for damaged luggage, and you may need to file a claim with them. It’s also helpful to know the brand of your luggage, especially if it’s a high-quality one, such as Briggs & Riley. Their luggage is designed to last for years, and having the brand name on your side can sometimes expedite the claim process.
Check the Luggage Claim Ticket
A luggage claim ticket is proof that you checked in your bag. If your luggage is lost, the claim ticket will help you prove ownership and can be used to track your bag’s location. This ticket will be helpful even when your luggage is damaged. This luggage claim ticket contains information like the flight number, date, and the specific luggage being checked in. Remember to take a photograph or keep a copy of this ticket just in case you misplace it.
File a Claim
Airlines typically provide a process for filing a claim if your luggage is lost or damaged. You need to fill out a form online or do it in person at the airport. In that form, you have to provide all the necessary details, including the brand name, description, claim ticket copy, and any receipts or proof of purchase.
Go Through With the Airline’s Compensation Policy
You might also be eligible for compensation if your luggage is lost. However, the amount depends on factors like the airline’s policies and the duration of the delay. Make yourself familiar with the airline’s compensation policy. Some airlines may offer a small amount for items like clothes and toiletries, while others may offer a full refund or replacement if your luggage is damaged or lost permanently. It’s important to know the airline’s compensation policy before you travel so you know what to expect in case things go wrong.
If your carry-on is from a reputable brand like Briggs & Riley, you might be able to file a warranty claim directly with the manufacturer. This can help you get your luggage replaced or repaired if it’s damaged during travel.
Travel Insurance Policy
Travel insurance policy protects against financial losses that can occur during travel. It can be a lifesaver when it comes to lost or damaged luggage. If your luggage is lost or damaged, many policies cover the cost of replacing your belongings or repairing your damaged luggage. It’s a good idea to purchase a travel insurance policy if you frequently travel and are concerned about damage or loss.
Stay Updated With Your Luggage’s Status
Once you have reported the lost luggage issue to the airline, it’s essential to stay updated on the luggage’s status. Many airlines offer tracking tools that enable you to monitor the location of your bag. See, the process can be time-consuming, so stay persistent and have patience. And most importantly, don’t panic. I know losing your expensive luggage can be very stressful, but staying calm and following the right steps can help you recover from the loss or damage.
The above-listed steps are very helpful, but why can’t you take some preventive measures to reduce the chance of your luggage being lost or damaged? Here are a few things you can do:
Always use a clear, visible luggage tag that contains your name, phone number, and address.
Invest in a valuable brand such as Briggs & Riley Carry-On, which are known for their durability and lifetime warranties.
Final Thoughts
In the end, losing or damaging your luggage is never a pleasant experience, but knowing what to do can make the situation manageable. By understanding the above steps and implementing them right away during the situation, you can recover your luggage or get compensation for any damages.
